Overview
At C Ahead we offer a wide range of outsourcing solutions and services. Our outsourcing solutions helps our global clients to focus more on their competencies, enhanced productivity, free up resources and increase their profitability.
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Service Offerings C Ahead offers the broadest range of Call Centre Solutions in the world. Our innovations can help transform client's business and help achieve high performance. Our Call Center provides function-specific and/or industry-specific services to multiple clients through standard operating models. Our approach ensures a smooth start-up and quick return on Client's investment from planning to mobilization to operational excellence. C Ahead full portfolio of Call Centre/ BPO solutions will help clients improve their customer loyalty, drive revenue growth, maximize operational and organizational efficiency, integrate client business processes and applications, and thereby save the clients money. C Ahead has the capability to deliver optimum value in Call Centre Solutions with the following strengths: |
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- Domain Expertise
- Process excellence
- Best-of-breed applications and alliances
- Economies of scale
- Globally secure network
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Model
At C Ahead, we build long-lasting relationships with every client. As a result of our specific industry expertise in key areas, clients who leverage on our process, domain and people management expertise receive the most benefit from their relationship with C Ahead.
C Ahead provides a wide range of inbound, outbound and back-office services to clients in the segments below.
A) Telecommunications At C Ahead, we build long-lasting relationships with every client. As a result of our specific industry expertise in key areas, clients who leverage on our process, domain and people management expertise receive the most benefit from their relationship with C Ahead.
Telecom Services include:
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Six key steps in outsourcing initiative A) Process Selection Identifying and prioritizing the processes to be outsourced.
B) Transition Managing the seamless movement of the process to the onshore environment and its integration into existing business operations.
C) Risk Management Plan Identifying and mitigating the risks involved in outsourcing and in the onshore environment as well.
D) Pilot A key phase in the outsourcing life cycle in which we carefully monitor and track the primary dependencies that affect the performance for a given process in the onshore environment.
E) Ramp Up Consequent to the success of the pilot, infrastructure and resources are scaled up to meet specified client volumes.
F) Business as Usual The process is completely set up and operational leading top business as usual.
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Crisis Management Plan At the core of the Business Continuity plan is a Disaster Recovery Plan, which lets C Ahead management maintain business operations in the event of failure or natural disaster. At Corporate level, the plan has been fully evaluated and tested to address all business continuity needs.
The Disaster Recovery Plan forms the basis of C Ahead's strategy to implement Business Continuity and Crisis Management across client operations.
Physical Security Several steps undertaken as part of C Ahead's physical security plans include:
- Data center with single entry situated away from operations area
- Zoned access for visitors and employees alike.
- Security guards of each level as well as main entry on exit points
- Audit trail of user sign-on and sign-off.
- Physical access control log sheets.
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Logical Security C Ahead logical security plans include:
- Robust security policy
- Password usage and reset
- Regular back up of data access files, including access rules
- Monitoring and reporting
- Audit trail of user access
Contractual Security All employees sign a Non-Disclosure Agreement at the time of recruitment.
C Ahead has adequate insurance cover to protect employees, infrastructure and operations.
Engagements
- ABB
- Convergys
- DTI
- Oracle
- IBM
- Accenture
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