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Customer Relationship Management


Our Customer Relationship Management practices have introduced the widest range of partnerships with modern solution vendors to complement the in-depth domain experience with which we can deliver world-class services and capabilities.
 
To get complete cover on the value of marketplace, it is important for the organization to focus on these dimensions –
  • Provide interactive customer experience in several channels
  • Provide differentiated and targeted services and products according to “360 Degree Customer View” based on analytics
  • Ensure customer brand advocacy across all the social media channels
  • Form integrated, seamless, customer experience derived model and value chain, such as sales, marketing, supply, and support enabled by collaboration, mobility, and visibility.
 
At C Ahead, we have developed a complete set of frameworks and tools in our consulting practices to assess and transform your processes in CRM with metrics-oriented perspective and business value to promote margins, revenue growth, enhance the brand, competitive positioning, customer loyalty and asset efficiency.
 

We are offering the Following Advisory Services

 
Profitability Improvement & Revenue Growth (with In-depth Expertise in CRM Business Domain)
  • CPQ
  • Customer Service Excellence
  • Customer Sales Transformation
  • Product & Market Research
  • Data Based Insights
 
Tech-Based Business Transformation
  • Business Policies & Needs
  • Change Management
  • Existing to Future Capabilities & State Processes
  • Lean Process Design
  • Solution Blueprint
  • Addressing Solutions and Selection
 
CRM Innovation
  • Mobile Enablement
  • Strategy
  • Customer & Market Analytics
  • Digital Transformation
 
Performance Improvement & Business Assessment based on Capabilities
  • Lead to Opportunity
  • Market to Lead
  • Way to Quote
  • Quote to Place Order
  • Place Order to Cash
  • End to End CX