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Business Process Outsourcing

CAhead offers an exclusive range of BPO services that effectively suit your business requirements and helps you attain your outsourcing objectives. Our services even include traditionally outsourced processes in addition to updated and recent business outsourcing processes. The idea is to optimally support your business and help you earn tangible values, minimize risks and maximize productivity of your company.

We have earned rich experience in this segment and we make the most out of it in assessing the challenges that a company faces and, then, help you bring appropriate changes in your BPO, so that they can deal with these challenges efficiently.

BPO is an effective way to maximize proficiency and improve company’s performances. It helps in leveraging costs, mitigating risks, promoting teamwork and implementing transparency.

Outsourcing helps businesses in improving specific business functions where company needs dedicated attention, it can be procurement, HR, finances or customer support. Businesses can outsource more than one function from the same provider and this recognizes the value-adding performance of that outsourcing service provider.

The most essential thing is choosing the right BPO service provider which has carved its niche in the segment and is equipped with both resources as well as experience. CAhead is a globally recognized service provider and has the requisite flexibility and scale. With these features and quality, our services are highly demanded across outsourcing-focused industries. Our work for our reputed clientele has enhanced our experience and has widened our perspective, which can be very helpful for our future clients in visualizing the opportunities and grabbing them at the right time.

1. Human Resources BPO

The key pillar for any organization to stand, run and succeed is its ‘human resource’. In order to rule the market segment for a longer time, a company must have skillful and dynamic employees. Human Resource management plays a pivotal role in recruiting, managing and retaining these skillful resources. With the increase in competition in business segments, the organizations are looking forward to apt BPO service providers who can effectively perform this function and can help them achieve better performances out of valuable human resources.

C Ahead understands the importance of HR BPO for the organizations in terms of economizing cost and process efficiencies. We have introduced our Next-generation HR BPO Services that make use of high-end analytics in taking quick and right decisions and recognizing areas of improvement. Our flexible and cutting-edge technology framework is quite advanced as it allows our clients to arrange virtual interviews and other related processes by making use of the power of mobility.

Our core focus is to empower organization’s HR processes by strengthening business metrics, talent management and effectual HR and learning operations. We help you get proficient in the following:-

  • Recruitment
  • Performance & Progression
  • Learning
  • Compensation
  • HR Administration services i.e. payroll, benefits, workforce & data administration, customer support etc.

2. Procurement BPO

In an organization, procurement helps an organization in reducing costs and with the help of latest advancements in the field, we can use new ways to improve the processes of procurement to attain better performance. Currently, chief officers of leading organizations have preferred outsourcing their procurement functions and are thus, taking aid of BPOs to achieve greater business benefits.

CAhead has researched and found that there is a strong connection between procurement mastery and procurement BPO. Procurement Masters, who are running procurement organization at half the cost than their operations, can save only upto 30% higher than their low-performing competitors. After outsourcing procurement operations through BPO, they have substantially increased their savings.

Our Next-generation Procurement BPO is offering advanced ways to foster innovation, industry process knowledge and innovative technology to generate unprecedented business outcomes. We believe in building flexible and effective sourcing and category management that produce better results to the organization.

CAhead provides following source-to-pay BPO services:-

  • Sourcing & Category Management entails sourcing, demand management as well as supplier performance management.
  • Sourcing support which encompasses spend analytics, market analysis, spot buy, auction services and contact administration.
  • Procurement operations contain requisition processing, invoice processing, travel and expenses processing, catalog and supplier enablement.

3. Supply Chain BPO

Globalization in businesses has improved integral business functions commendably which primarily include supply chains. Companies keep on accentuating their supply chains in order to gain excellent results in terms of revenue, turnover, productivity etc.

It has been observed that longer supply chains contain higher risk and thus, they are entrusting BPOs to mitigate these risks, improve productivity, recognize weaknesses and maximize benefits. Our Next-Generation supply chain BPO promises effective results to our clients by adopting high-end analytics, comprehending intrinsic industry-processes and novel technologies that help in reducing costs, supply chain risks and thereby, enhancing business growth.

Our wide range of outsourcing services span all the aspects of company’s supply chain and help in meeting their requirements. These aspects primarily include:-

  • Demand Management
  • Supply Management
  • Transportation Management
  • Materials Management
  • Production Management

In addition to above, we also provide other outsourcing services i.e.

  • Testing services
  • Application Services


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