Customer Relationship Management

Our Customer Relationship Management practices have introduced the widest range of partnerships with modern solution vendors to complement the in-depth domain experience with which we can deliver world-class services and capabilities.

To get complete cover on the value of marketplace, it is important for the organization to focus on these dimensions –

  • Provide interactive customer experience in several channels
  • Provide differentiated and targeted services and products according to “360 Degree Customer View” based on analytics
  • Ensure customer brand advocacy across all the social media channels
  • Form integrated, seamless, customer experience derived model and value chain, such as sales, marketing, supply, and support enabled by collaboration, mobility, and visibility.

At C Ahead, we have developed a complete set of frameworks and tools in our consulting practices to assess and transform your processes in CRM with metrics-oriented perspective and business value to promote margins, revenue growth, enhance the brand, competitive positioning, customer loyalty and asset efficiency.


We are offering the Following Advisory Services

Profitability Improvement & Revenue Growth (with In-depth Expertise in CRM Business Domain)

  • CPQ
  • Customer Service Excellence
  • Customer Sales Transformation
  • Product & Market Research
  • Data Based Insights

Tech-Based Business Transformation

  • Business Policies & Needs
  • Change Management
  • Existing to Future Capabilities & State Processes
  • Lean Process Design
  • Solution Blueprint
  • Addressing Solutions and Selection

CRM Innovation

  • Mobile Enablement
  • Strategy
  • Customer & Market Analytics
  • Digital Transformation

Performance Improvement & Business Assessment based on Capabilities

  • Lead to Opportunity
  • Market to Lead
  • Way to Quote
  • Quote to Place Order
  • Place Order to Cash
  • End to End CX